Privacy Policy

Who We Are

We are a consultancy firm specializing in conflict-free stakeholder alignment techniques and building consensus among departments in complex organizational environments. As the data controller, we determine the purposes and means of processing your personal information. Our office is located in Admiralty, Hong Kong, where we serve organizations seeking to improve departmental cooperation and decision-making processes.

Information We Collect

We collect personal information in several ways. When you contact us through our website or by phone, we gather your name, email address, phone number, company name, and the details of your inquiry. We also collect information about your browsing activity, including pages visited, time spent on our site, and device type through standard web analytics. Additionally, we may collect information about your professional background and organizational context when relevant to our services.

We use cookies and similar tracking technologies to enhance your browsing experience. These include essential cookies for site functionality and analytical cookies to understand how visitors use our website.

Legal Basis for Processing

We process your personal information on several lawful bases. For inquiries and service delivery, we rely on your consent and our legitimate interest in responding to your communications. For website analytics and improvements, we use our legitimate interest in understanding user behavior and enhancing our services. If you subscribe to our communications, we process your data based on your explicit consent, which you can withdraw at any time. We may also process data to comply with legal obligations.

How We Use Your Information

We use your information to respond to your inquiries, provide information about our services, and improve our website functionality. Your data helps us personalize your experience and tailor our content to your interests. We may use your contact information to send you updates about our services, industry insights, and relevant news—only if you have consented to receive such communications. We analyze website usage data to identify trends, improve user experience, and optimize our online presence.

Data Retention

We retain personal information for specific periods based on the purpose of collection and applicable legal requirements. Contact form submissions and inquiry data are retained for up to 24 months following your last interaction with us, allowing us to maintain context for ongoing relationships. Website analytics data, including cookies and tracking information, is retained for up to 14 months. Server logs containing IP addresses and access records are kept for up to 12 months for security and troubleshooting purposes. If you opt in to receive marketing communications, we retain your email address and preferences until you unsubscribe. Personal data related to contractual services is retained for the duration of the service agreement plus 7 years for accounting and legal compliance purposes.

Your Privacy Rights

You have several rights regarding your personal information. You can request access to your data and receive a copy of what we hold about you. You have the right to correct inaccurate or incomplete information. You can request deletion of your data, subject to certain legal obligations. You may request restrictions on how we process your information or object to specific types of processing. You have the right to data portability, requesting your information in a structured, commonly used format. If you have provided consent, you can withdraw it at any time without affecting the lawfulness of previous processing.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies to improve functionality and user experience. Essential cookies enable basic site operations and security features. Analytical cookies track user behavior, helping us understand how visitors interact with our content. You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website. We do not use cookies for targeted advertising or behavioral tracking beyond our own analytics.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses industry-standard encryption protocols, and access to personal data is restricted to authorized personnel who require it for their work. We regularly review our security practices and maintain compliance with data protection standards. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

Your personal information is primarily processed and stored in Hong Kong. If we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information. This Privacy Policy applies only to information collected through our website.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Supervisory Authority

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong. You can contact the PCPD through their website or hotline for assistance with data protection matters.